Attachments
Upload and download files on tickets (staff and portal).
Both the team app and the customer portal support file attachments on requests.
Upload
- Open a ticket (or the new-request form on the portal).
- Use the attachments drop zone or file picker.
- Wait for upload to finish before closing the panel — files go directly to blob storage via a short-lived upload URL; the API only stores metadata after finalize.
Download
Click download on an attachment. The product mints a time-limited download link; if a link expires, open the ticket again and download once more.
Visibility
Whoever can see the ticket (staff or eligible portal user) can download its attachments. Internal-only tickets stay staff-side; portal users never receive those files.