SolutionDeskDocs

Settings overview

Map of workspace settings for admins.

Open Settings from the primary nav. A secondary rail groups pages:

GroupPages
WorkspaceGeneral, Members, Domains
TicketsLabels, Ticket types, Workflow, Languages
IntegrationsAPI keys, Notifications, Guest portals

Settings general

General

  • Workspace name and identity
  • Avatar for the sidebar switcher

When to open which page

GoalPage
Invite a colleagueMembers
Add a “billing” tagLabels
Customize bug vs feature fieldsTicket types
Change status columnsWorkflow
Portal language / translationsLanguages
White-label hostnamesDomains
Host SaaS integrationAPI keys & more

Users (end-users)

Portal identities for people at customer companies.

Members

Invite staff, change roles, remove access.

On this page

GeneralWhen to open which page