Languages & translations
Workspace locales for ticket config labels and portal language negotiation.
Settings → Languages controls which languages the workspace supports for tenant-authored strings: ticket type names, statuses, priorities, field labels, and similar config copy.
What gets translated
| Layer | Source |
|---|---|
| Portal chrome (“New request”, empty states, …) | Product UI catalogs (e.g. German default + English) |
| Ticket types / statuses / fields | Workspace config + translations you maintain (or AI-assisted, when enabled) |
Portal locale
The portal negotiates locale from browser / user preference against the workspace’s enabled languages. Users can often switch EN / DE (or other enabled codes) in the portal chrome.
Staff UI language
Staff dashboard copy is separate from portal catalogs. Config labels the team configures still appear in the language the staff user is viewing when translations exist.