Members
Invite staff, change roles, remove access.
Settings → Members manages who can log into the team app for this workspace.
Invite
- Enter the teammate’s email.
- Choose a role (owner / admin / agent / member — as offered by the product).
- Send invitation.
- They open the invite link, complete auth if needed, and join.
Roles (practical)
| Role | Typical use |
|---|---|
| Owner | Billing-of-record / full control |
| Admin | Configure settings, manage people |
| Agent | Work tickets day to day |
| Member | Lighter access (when enabled) |
Remove or cancel
- Remove an active member to revoke workspace access.
- Cancel a pending invitation if the email was wrong or the person should not join.
Staff membership is unrelated to portal end-users. Acme employees are not “members” unless you deliberately invite them as staff.