Concepts overview

These pages explain the product vocabulary used in both the Team guide and the Customer portal guide.

At a glance

1. A workspace is one SolutionDesk customer (one host SaaS platform).
2. Inside a workspace you serve many companies (end customers — e.g. Acme Corp).
3. Each company has end-users who only ever enter via the portal.
4. Tickets are the work items; visibility decides who outside the team can see them.
5. Staff users log into SolutionDesk; end-users never do.

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