Product documentation
How SolutionDesk works — for your team and for Acme
SolutionDesk is an embeddable ticket & task hub for SaaS platforms. Use the guides below depending on who you are documenting for: staff inside the product, or customers who only ever enter through the portal.
Staff & admins
Team guide
Sign in, manage tickets, companies, users, and workspace settings — everything your team does inside SolutionDesk.
End customers (e.g. Acme)
Customer portal
What an Acme end-user sees after opening a MagicLink: their request board, new requests, and conversation replies.
Shared vocabulary
Concepts
Workspaces, companies, tickets, visibility tiers, and how staff identities differ from portal end-users.