Create a ticket

From the tickets board, open New ticket (or the equivalent create action).

Steps

1. Title — short, customer-safe summary when the ticket may become public.
2. Type — e.g. bug, feature, question (configured per workspace).
3. Priority and initial status (defaults come from workspace config).
4. Company — which end-customer this concerns (e.g. Acme). Often pre-selects the first company.
5. Visibility — internal (default when unsure), public, or restricted.
6. Custom fields — type-specific fields (often a rich-text description).
7. Assignees / labels — optional at create time; editable later.
8. Submit.

Visibility checklist

After create

You land on ticket detail. Attach files, leave an internal note for the team, or write the first customer-visible reply if the portal should already show conversation.