Tickets board

Open Tickets in the sidebar. It opens the customer board (“Support”) — the daily cockpit for your support team. A workspace can have several boards; pinned boards sit right under Overview, and Tickets → All boards lists them all. See Boards.

Layout

• Columns = the board's workflow statuses (from Settings → Workflow, per board).
• Board switcher — in the page header, next to the list/board toggle, once the workspace has two or more boards. Switching keeps your view but resets filters, because statuses, types and labels differ per board.
• Cards show reference (#12), title, company, priority, labels, assignees.
• Create opens the new-ticket flow (see Create a ticket).

Filters

The bar above the board (and the list) narrows which tickets you see. Click Filter, pick a field, then a value. Each chip’s middle segment switches is / is not.

• Assignee — Me (assigned to you), Unassigned, or a specific teammate
• Status / Priority / Type — the options of this board
• Company / External ID — when the workspace has companies

Filters stay in the URL, so they survive a reload and switching between board and list. Clear removes them all.

Move a ticket

Drag a card to another status column. The status updates immediately for everyone with access (and can notify assignees / the team depending on notification settings).

Open a ticket

Click a card to open ticket detail (side peek or full page). Details, conversation, and metadata live there — see Ticket detail.

Tips

• Prefer clear titles (“Acme: checkout 500 on apply coupon”) so portal users and agents share context.
• Use labels for cross-cutting themes (e.g. billing, onboarding).
• Keep internal tickets off the customer board until you intentionally set visibility to public or restricted.
• Work that customers should never see (development, internal projects) can live on its own board: tickets on any board other than the customer board stay with your team.