Ticket configuration
Labels, types, workflow statuses, and languages.
Labels
Settings → Labels — workspace-wide tags applied on tickets. Use short names (billing, urgent-ui). Toggle labels on the ticket detail chips.
Ticket types
Settings → Ticket types — define types (bug, feature, …) and the custom fields each type carries (e.g. required description). Field keys are stable ids so renames do not break stored data.
Workflow
Settings → Workflow — ordered statuses that become board columns. Renaming or reordering statuses reshapes the team board and the portal board columns the customer sees (for tickets they can access).
Languages
Settings → Languages — which locales the workspace supports for tenant-authored config (type names, statuses, field labels) and how portal locale negotiation works. Full guide: Languages & translations.