Guest portals
Optional narrow-access portals without a full host MagicLink integration.
Guest portals (Settings → Guest portals) let people open a scoped support surface via a shareable link — useful when you are not ready for full host MagicLink embedding, or need a temporary partner view.
Configure
- Settings → Guest portals
- Create a portal: name + slug
- Optional password / options as offered in the UI
- Copy the guest URL (pattern includes tenant + portal slug)
What guests can do
Depends on configuration, typically:
- See tickets allowed for that guest surface
- Create or comment within the guest rules
- Not see staff-only internal notes or internal-only tickets
Treat guest links like capability URLs: rotate or disable when the engagement ends.
When to use MagicLink instead
Prefer host MagicLink (Host SaaS API) when:
- The person already has an identity in your product
- You want stable
externalId+ company membership - You need production-grade white-label portals