What the portal never shows
Boundaries for Acme end-users — internal work stays internal.
The portal is intentionally narrow. That is a feature.
You cannot
| Capability | Why |
|---|---|
| See internal tickets | Team-only planning and triage |
| Read internal notes | Staff investigation stays private |
| Change status by dragging | Workflow is owned by the vendor team |
| Open other companies’ tickets | Tenant + company isolation |
| Access Settings, API keys, members | Staff-only surfaces |
| Log in with email/password to the dashboard | Portal is MagicLink-only |
You can expect
- A calm board of your work with the vendor
- Transparent public conversation
- Attachments when the team shares them
- White-label branding when the vendor configured a custom domain
For vendors writing help centers
Copy from this guide into your own help center; replace “vendor” with your product name and keep the Acme examples or swap in a customer name your readers recognize.