Your request board
Kanban of Acme-visible requests — view only for status moves.
The portal home shows Deine Anfragen / Your requests (locale depends on negotiation) — a board of tickets you are allowed to see.
What appears
- Requests tied to your company with visibility
public, orrestrictedrules that match you - Never the vendor’s internal-only tickets
- Status columns match the active workflow (vendor statuses, or company statuses on the Your team tab)
One board or two?
If the vendor enabled two-tier support for your company, you get tabs:
- Your team — internal triage (you may drag statuses if you are a company agent)
- With <provider> — vendor-owned work (status is read-only for you)
Details: Two-tier support. Single-tier companies only see the provider board.
What you can do on the board
| Action | Provider board | Your team board (two-tier) |
|---|---|---|
| Scan status by column | Yes | Yes |
| Click a card to open details | Yes | Yes |
| Drag a card to change status | No (vendor owns status) | Yes, if your role allows |
| Create a new request | Yes | Yes |
Empty board
If nothing is listed, either your company has no shared tickets yet, visibility is still internal on the vendor side, or you are on the Your team tab while work already lives under With <provider>.