Request detail & replies
Read the thread, reply, download attachments, open full page.
Click a card on the board to open the request.
Layout
- Conversation — public replies from you and the vendor team
- Details sidebar — type, priority, company, created time, custom fields, labels, watchers
- Attachments — download files the vendor (or you) shared
Reply
- Write in the reply box (Antwort schreiben… / Reply…).
- Send (Antwort senden / Send reply).
- The vendor team is notified according to their notification settings.
You only ever post customer-visible comments. There is no internal-note toggle in the portal.
Side peek vs full page
Requests often open in a side panel. Use Als ganze Seite öffnen / Open as full page when you want a dedicated URL or more space.
Escalate (two-tier only)
If the request is still on Your team, a control may offer Escalate (or similar) to hand the same ticket to the vendor. After escalation, provider status becomes vendor-owned. See Two-tier support.
Mentions & watchers
- @mentions notify allowed participants (see Mentions & watchers).
- Watchers in the sidebar subscribe company peers to email updates (not available on guest portals).