Workspace shape
How a workspace is structured: companies, users, settings, domains.
A workspace (also called tenant / company in older docs) is one SolutionDesk customer — one host SaaS platform. It has a slug and lives at /{slug} in the app.
Navigation (team app)
The sidebar, top to bottom:
| Nav item | Purpose |
|---|---|
| Overview | Workspace home |
| Your pinned boards | Boards you starred, for one-click access |
| Tickets | Opens the customer board. Unfolds into All boards, Companies (end-customer companies such as Acme) and Users (their end-users) |
| CRM | Accounts, contacts, deals and tasks — only when the CRM module is on |
| Settings | At the bottom: members, boards, ticket config, CRM, API keys, … |
Cmd/Ctrl+K opens the workspace search from anywhere.
Boards
A workspace has one or more ticket boards, each with its own types, templates, statuses, priorities, labels and groups. Exactly one of them — Support, marked Visible to customers — reaches the portal, guest portals, the host integration and customer email. See Boards.
CRM (optional)
The CRM module keeps accounts, contacts and deals for sales and account management. It is for staff only and stays off until an admin switches it on. A CRM account can be linked to the support company it belongs to. See CRM.
Settings map
| Group | Pages |
|---|---|
| Workspace | General, Members, Domains |
| Tickets | Boards, Labels, Ticket types, Ticket templates, Workflow, Languages |
| CRM | CRM |
| Integrations | API keys, Guest portals, App Store, Notifications |
White-label portal
MagicLinks usually open a custom domain so Acme never sees solutiondesk.io branding (optional discreet “Powered by…”). Pair the portal domain with an API domain when same-site cookies matter.
Guest portals
Optional guest portals let selected people access a narrow slice of tickets without a full MagicLink host integration — configured under Settings → Guest portals.