Workspace shape
How a workspace is structured: companies, users, settings, domains.
A workspace (also called tenant / company in older docs) is one SolutionDesk customer — one host SaaS platform. It has a slug and lives at /{slug} in the app.
Navigation (team app)
| Nav item | Purpose |
|---|---|
| Overview | Workspace home |
| Tickets | Kanban board + ticket detail |
| Companies | End-customer companies (Acme, Globex, …) |
| Users | End-users belonging to those companies |
| Settings | Members, domains, ticket config, API keys, … |
Settings map
| Group | Pages |
|---|---|
| Workspace | General, Members, Domains |
| Tickets | Labels, Ticket types, Workflow, Languages |
| Integrations | API keys, Notifications (SMTP), Guest portals |
White-label portal
MagicLinks usually open a custom domain so Acme never sees solutiondesk.io branding (optional discreet “Powered by…”). Pair the portal domain with an API domain when same-site cookies matter.
Guest portals
Optional guest portals let selected people access a narrow slice of tickets without a full MagicLink host integration — configured under Settings → Guest portals.